Refund and Cancellation Policy
Last updated August 21, 2026
The short version.
If a licensed provider does not clear you for a program, you get your money back in full. You can cancel a recurring plan at any time. Nothing is charged before you enrol.
The Right-Fit Promise.
You pay for the program before a provider reviews you, because the review is part of what you are paying for. If that provider decides the medication is not right for you, you receive a full refund of what you paid for that program. The consultation is included in that refund, because it is not charged to you separately.
How the refund reaches you.
It goes back to the card you paid with. Card refunds usually appear within five to ten business days, depending on your bank. We do not send refunds by any other route, and we will never ask you for card details to process one.
Cancelling a recurring plan.
You can cancel at any time, by email to support@elevatehealthrx.com or from your account. Cancelling stops future charges. It does not refund a charge that has already been taken, except where the Right-Fit Promise applies.
Timing.
Cancel before your next billing date and you are not charged again. If your next charge is imminent when you write to us, tell us and we will sort it out rather than argue about hours.
Medication already dispensed.
Once a prescription has been filled and shipped, it cannot be returned or resold. That is a legal requirement on the pharmacy, not a preference of ours, and it applies to every provider in this category.
If something arrives damaged or wrong.
Tell us within seven days at support@elevatehealthrx.com with a photograph if you have one. If the fault is ours or the pharmacy's, we will replace it at no cost to you.
Coaching and concierge services.
These are billed as part of your plan and are cancelled the same way. If you cancel mid-period you keep access until the end of the period you have paid for.
How to ask for a refund.
Email support@elevatehealthrx.com with the email address you used and, if you have it, your order number. We will acknowledge you within one business day and give you a decision within five business days. If we need longer we will tell you why.
If we say no.
Reply and tell us why you disagree. A person reads it. We would rather resolve it with you directly than have you take it to your card issuer, but that route remains open to you.
Contact.
Email: support@elevatehealthrx.com
Phone: (330) 800-1505
Mail: Elevate Wellness Clinic, LLC, 3563 Robert Burns DR, Richfield, OH 44286